Blog Articles

when critics get loud

When criticism gets loud: How negative word-of-mouth arises

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how Personal Media Ads enchants customers

Selling trust – How the authenticity of Personal Media Ads enchants customers

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After Sales - Using Customer Feedback

After the sale is before the sale – using customer feedback effectively

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domino effect of negative reviews

The domino effect of dissatisfaction: Why negative online reviews are problematic

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personal media ads trends

Why personal media ads are more important than ever before – trends and developments

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After-Sales-Strategy growth

Guide to customer loyalty – building long-term relationships in after-sales

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The Referral Revolution: Sharing is Caring

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five stars, google reviews

The Power of Google Reviews

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The personal relationship holds more weight on the scale than technology.

Personal Media Ads – When real customer relationships replace advertising algorithms

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Emoji Money loop

After-Sales Strategy – After selling is before selling

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intrinisc motivation

Discovering the Magic Within: Understanding Intrinsic Motivation

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Emoji angry and happy

The art of managing Online Reputation

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A mouth emoji with a speech bubble containing a love letter, illustrating how word of mouth works.

Word of Mouth Marketing – When words become advertising

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